A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship management (CRM).
Scope of the Report:
This report focuses on the Contact Center in global market, especially in North America, Europe, Asia-Pacific, South America, Middle East and Africa. This report categorizes the market based on manufacturers, regions, types and applications.
Market Segment by Manufacturers, this report covers
Teleperformance
Convergys (Stream)
Sykes Enterprises Inc.
Transcom
Atento
Arvato
West Corporation
Acticall (Sitel)
TeleTech Holdings Inc.
Comdata Group
Serco
Concentrix
Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
Market Segment by Type, covers
Market Segment by Applications, can be divided into
Telecommunication
Banking, Financial Services and Insurance (BFSI)
Government and Public Sector
Healthcare and Life Sciences
Retail and Consumer Goods
Others
There are 15 Chapters to deeply display the global Contact Center market.
Chapter 1, to describe Contact Center Introduction, product scope, market overview, market opportunities, market risk, market driving force;
Chapter 2, to analyze the top manufacturers of Contact Center, with sales, revenue, and price of Contact Center, in 2016 and 2017;
Chapter 3, to display the competitive situation among the top manufacturers, with sales, revenue and market share in 2016 and 2017;
Chapter 4, to show the global market by regions, with sales, revenue and market share of Contact Center, for each region, from 2013 to 2018;
Scope of the Report:
This report focuses on the Contact Center in global market, especially in North America, Europe, Asia-Pacific, South America, Middle East and Africa. This report categorizes the market based on manufacturers, regions, types and applications.
Market Segment by Manufacturers, this report covers
Teleperformance
Convergys (Stream)
Sykes Enterprises Inc.
Transcom
Atento
Arvato
West Corporation
Acticall (Sitel)
TeleTech Holdings Inc.
Comdata Group
Serco
Concentrix
Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
Market Segment by Type, covers
Market Segment by Applications, can be divided into
Telecommunication
Banking, Financial Services and Insurance (BFSI)
Government and Public Sector
Healthcare and Life Sciences
Retail and Consumer Goods
Others
There are 15 Chapters to deeply display the global Contact Center market.
Chapter 1, to describe Contact Center Introduction, product scope, market overview, market opportunities, market risk, market driving force;
Chapter 2, to analyze the top manufacturers of Contact Center, with sales, revenue, and price of Contact Center, in 2016 and 2017;
Chapter 3, to display the competitive situation among the top manufacturers, with sales, revenue and market share in 2016 and 2017;
Chapter 4, to show the global market by regions, with sales, revenue and market share of Contact Center, for each region, from 2013 to 2018;
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Chapter 5, 6, 7, 8 and 9, to analyze the key regions, with sales, revenue and market share by key countries in these regions;
Chapter 10 and 11, to show the market by type and application, with sales market share and growth rate by type, application, from 2013 to 2018;
Chapter 12, Contact Center market forecast, by regions, type and application, with sales and revenue, from 2018 to 2023;
Chapter 13, 14 and 15, to describe Contact Center sales channel, distributors, traders, dealers, Research Findings and Conclusion, appendix and data source
Chapter 10 and 11, to show the market by type and application, with sales market share and growth rate by type, application, from 2013 to 2018;
Chapter 12, Contact Center market forecast, by regions, type and application, with sales and revenue, from 2018 to 2023;
Chapter 13, 14 and 15, to describe Contact Center sales channel, distributors, traders, dealers, Research Findings and Conclusion, appendix and data source
Table of Contents
1 Market Overview
1.1 Contact Center Introduction
1.2 Market Analysis by Type
1.3 Market Analysis by Applications
1.3.1 Telecommunication
1.3.2 Banking, Financial Services and Insurance (BFSI)
1.3.3 Government and Public Sector
1.3.4 Healthcare and Life Sciences
1.3.5 Retail and Consumer Goods
1.3.6 Others
1.4 Market Analysis by Regions
1.4.1 North America (United States, Canada and Mexico)
1.4.1.1 United States Market Status and Outlook (2013-2023)
1.4.1.2 Canada Market Status and Outlook (2013-2023)
1.4.1.3 Mexico Market Status and Outlook (2013-2023)
1.4.2 Europe (Germany, France, UK, Russia and Italy)
1.4.2.1 Germany Market Status and Outlook (2013-2023)
1.4.2.2 France Market Status and Outlook (2013-2023)
1.4.2.3 UK Market Status and Outlook (2013-2023)
1.4.2.4 Russia Market Status and Outlook (2013-2023)
1.4.2.5 Italy Market Status and Outlook (2013-2023)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
1.4.3.1 China Market Status and Outlook (2013-2023)
1.4.3.2 Japan Market Status and Outlook (2013-2023)
1.4.3.3 Korea Market Status and Outlook (2013-2023)
1.4.3.4 India Market Status and Outlook (2013-2023)
1.4.3.5 Southeast Asia Market Status and Outlook (2013-2023)
1.4.4 South America, Middle East and Africa
1.4.4.1 Brazil Market Status and Outlook (2013-2023)
1.4.4.2 Egypt Market Status and Outlook (2013-2023)
1.4.4.3 Saudi Arabia Market Status and Outlook (2013-2023)
1.4.4.4 South Africa Market Status and Outlook (2013-2023)
1.4.4.5 Nigeria Market Status and Outlook (2013-2023)
1.5 Market Dynamics
1.5.1 Market Opportunities
1.5.2 Market Risk
1.5.3 Market Driving Force
1 Market Overview
1.1 Contact Center Introduction
1.2 Market Analysis by Type
1.3 Market Analysis by Applications
1.3.1 Telecommunication
1.3.2 Banking, Financial Services and Insurance (BFSI)
1.3.3 Government and Public Sector
1.3.4 Healthcare and Life Sciences
1.3.5 Retail and Consumer Goods
1.3.6 Others
1.4 Market Analysis by Regions
1.4.1 North America (United States, Canada and Mexico)
1.4.1.1 United States Market Status and Outlook (2013-2023)
1.4.1.2 Canada Market Status and Outlook (2013-2023)
1.4.1.3 Mexico Market Status and Outlook (2013-2023)
1.4.2 Europe (Germany, France, UK, Russia and Italy)
1.4.2.1 Germany Market Status and Outlook (2013-2023)
1.4.2.2 France Market Status and Outlook (2013-2023)
1.4.2.3 UK Market Status and Outlook (2013-2023)
1.4.2.4 Russia Market Status and Outlook (2013-2023)
1.4.2.5 Italy Market Status and Outlook (2013-2023)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
1.4.3.1 China Market Status and Outlook (2013-2023)
1.4.3.2 Japan Market Status and Outlook (2013-2023)
1.4.3.3 Korea Market Status and Outlook (2013-2023)
1.4.3.4 India Market Status and Outlook (2013-2023)
1.4.3.5 Southeast Asia Market Status and Outlook (2013-2023)
1.4.4 South America, Middle East and Africa
1.4.4.1 Brazil Market Status and Outlook (2013-2023)
1.4.4.2 Egypt Market Status and Outlook (2013-2023)
1.4.4.3 Saudi Arabia Market Status and Outlook (2013-2023)
1.4.4.4 South Africa Market Status and Outlook (2013-2023)
1.4.4.5 Nigeria Market Status and Outlook (2013-2023)
1.5 Market Dynamics
1.5.1 Market Opportunities
1.5.2 Market Risk
1.5.3 Market Driving Force
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2 Manufacturers Profiles
2.1 Teleperformance
2.1.1 Business Overview
2.1.2 Contact Center Type and Applications
2.1.2.1 Type 1
2.1.2.2 Type 2
2.1.3 Teleperformance Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.2 Convergys (Stream)
2.2.1 Business Overview
2.2.2 Contact Center Type and Applications
2.2.2.1 Type 1
2.2.2.2 Type 2
2.2.3 Convergys (Stream) Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.3 Sykes Enterprises Inc.
2.3.1 Business Overview
2.3.2 Contact Center Type and Applications
2.3.2.1 Type 1
2.3.2.2 Type 2
2.3.3 Sykes Enterprises Inc. Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.4 Transcom
2.1 Teleperformance
2.1.1 Business Overview
2.1.2 Contact Center Type and Applications
2.1.2.1 Type 1
2.1.2.2 Type 2
2.1.3 Teleperformance Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.2 Convergys (Stream)
2.2.1 Business Overview
2.2.2 Contact Center Type and Applications
2.2.2.1 Type 1
2.2.2.2 Type 2
2.2.3 Convergys (Stream) Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.3 Sykes Enterprises Inc.
2.3.1 Business Overview
2.3.2 Contact Center Type and Applications
2.3.2.1 Type 1
2.3.2.2 Type 2
2.3.3 Sykes Enterprises Inc. Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.4 Transcom
……………….Continued
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